Refund and Returns Policy
Effective Date: June 29, 2026
Refund and Returns Policy for Shokesh Business
At Shokesh Business, we are committed to delivering quality products and reliable services. As we primarily operate as a B2B wholesale, distribution, and digital services platform, our return and refund process is designed to be fair and transparent for both buyers and sellers.
By placing an order with Shokesh Business, you agree to the terms outlined in this Refund and Returns Policy.
1. Eligibility for Returns
You may request a return only if:
- The product received is damaged during transit.
- The wrong product has been delivered.
- The product is defective upon delivery.
- The quantity delivered is incorrect.
- The product received is significantly different from the order placed.
To be eligible for a return:
- The request must be made within 48 hours of delivery.
- The product must be unused and in its original condition.
- Original packaging, labels, and accessories must be included.
- Proof of purchase (invoice or order number) must be provided.
- Clear photographs or videos of the issue may be required.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Used or opened products.
- Products damaged due to misuse, improper storage, or negligence.
- Customized or made-to-order products.
- Perishable products.
- Clearance, sale, or promotional items (unless defective).
- Digital products, software, subscriptions, downloadable content, or digital services once delivered or activated.
- Products marked as “Non-Returnable.”
3. Refund Eligibility
Refunds may be approved if:
- The returned product passes inspection.
- The order cannot be fulfilled by Shokesh Business.
- A payment was made but the order was cancelled before dispatch.
- An eligible return request has been approved.
Refunds will not be issued for returns that do not meet the eligibility requirements.
4. Return Process
To request a return:
- Contact our customer support within 48 hours of receiving your order.
- Provide your order number and proof of purchase.
- Share clear photos or videos of the product, if requested.
- Wait for return authorization from our support team.
- Ship the product only after receiving return instructions.
Unauthorized returns may not be accepted.
5. Refund Processing
Once the returned product has been received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- Processing times may vary depending on your bank or payment provider.
6. Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, it cannot normally be cancelled and must follow the return process, if eligible.
Customized, bulk, or special-order items may not be eligible for cancellation after confirmation.
7. Shipping Charges
Unless the return is due to our error (such as a wrong, damaged, or defective product):
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer.
If the return is approved because of our mistake, Shokesh Business may arrange or reimburse reasonable return shipping costs.
8. Bulk and Wholesale Orders
As a B2B platform, bulk and wholesale orders may be subject to separate commercial agreements.
Returns, refunds, and cancellations for such orders will be governed by the agreed purchase terms or written contract, where applicable.
9. Digital Services
Payments made for digital services—including website development, digital marketing, software solutions, graphic design, consulting, domain registration, hosting, or similar services—are generally non-refundable once work has commenced or the service has been delivered.
10. Damaged Shipments
If your shipment arrives visibly damaged:
- Do not use the product.
- Take clear photographs of the package and product.
- Notify us within 48 hours of delivery.
Failure to report damage within this period may affect your eligibility for a replacement or refund.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Shokesh Business
Website: https://www.shokesh.com
Email: support@shokesh.com
WhatsApp: +91 8103601822
12. Policy Updates
Shokesh Business reserves the right to modify this Refund and Returns Policy at any time. Any updates will be published on this page with a revised effective date.
By placing an order with Shokesh Business, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.